Privacy Policy
Last updated: April 14, 2026
1. Introduction
Condortrekk Expedition S.A. ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website condortrekkexpeditions.com and use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide when you:
Register on the site, make a purchase or reservation, subscribe to our newsletter, fill out a contact form, or otherwise interact with us. This information may include your name, email address, phone number, mailing address, payment information, and passport or identification details required for tour bookings.
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, access times, and pages viewed. We use Google Analytics 4 and Google Tag Manager to collect this data.
3. How We Use Your Information
We use the information we collect to: process tour reservations and equipment purchases, send booking confirmations and trip details, respond to your inquiries and customer service requests, send promotional communications (with your consent), improve our website and services, comply with legal obligations, and process payments through our payment partners WeTravel and Payphone.
4. Sharing Your Information
We may share your information with: payment processors (WeTravel, Payphone) to process transactions, tour partners and accommodation providers necessary for your booking, marketing platforms (Google Ads, Meta) for remarketing purposes (anonymized data only), and government authorities when required by Ecuadorian law.
We do not sell your personal information to third parties.
5. Cookies and Tracking
Our website uses cookies and similar tracking technologies including Google Analytics 4 for website analytics, Google Tag Manager for managing tracking scripts, Meta Pixel for advertising purposes, and GTranslate for language translation services. You can control cookie preferences through your browser settings.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Under Ecuadorian data protection law (Ley Organica de Proteccion de Datos Personales), you have the right to access your personal data, correct inaccurate data, request deletion of your data, object to processing of your data, and withdraw consent at any time.
8. Third-Party Links
Our website may contain links to third-party websites including WeTravel, TripAdvisor, and social media platforms. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. Tour participants under 18 must be accompanied by a parent or legal guardian.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Condortrekk Expedition S.A.
Reina Victoria N24-281 y Juan Rodriguez
Quito, Ecuador
Email: sales@condortrekkexpedition.com
Phone: +593 99 515 6424